Shipping & Delivery

Where we ship

All parcels are fully tracked from dispatch to delivery.

Inside the Baltics and the EU your parcel goes with DPD, either to your address or to a DPD parcel locker you pick at checkout. The United Kingdom, Norway and Switzerland can also go with DPD. Everywhere else we send a tracked Latvijas Pasts parcel.

A small number of destinations are switched off — countries under sanctions, places with no working postal service, and remote territories parcels cannot reliably reach. The countries you can order to are always exactly the ones listed in the checkout country selector. If yours is missing, email us and we will tell you what is possible.

Delivery options

Orders are delivered with DPD or Latvijas Pasts, depending on the destination. Where DPD is available you can choose between a parcel locker / pickup point and courier delivery to your address; postal parcels are delivered to your address by your national postal service.

For parcel lockers you select the exact pickup point during checkout and receive a code to collect your parcel. For courier delivery we deliver to the address you provide.

Production & dispatch times

Most in-stock products are dispatched within 2–5 business days. Because our parts are printed to order, this short handling time lets us make your item before it ships.

Custom and made-to-order prints depend on size, material and quantity — you will receive an estimated lead time together with your quote. You will get a dispatch confirmation with tracking as soon as your order leaves us.

Shipping costs

Shipping is calculated by destination, delivery method and parcel weight, and is shown before you pay — there are no surprises at the end of checkout.

Where a free-shipping threshold applies, it is displayed at checkout and the shipping cost drops to zero automatically once your order qualifies.

Tracking your order

Every order is tracked. Once your parcel is dispatched we email you a tracking number, and you can check the latest status at any time on our Track Order page using your order number and email.

Taxes & duties

For deliveries within the European Union, prices include VAT and there are no additional customs charges or import duties — the price at checkout is the final price.

For deliveries outside the EU the order is a zero-rated export: EU VAT is removed at checkout, so you pay less than the listed price. In exchange, your own country's import duty, taxes and any customs clearance fee are payable by you when the parcel arrives. Those charges are set by your customs authority, not by us, and we cannot estimate or prepay them.

Damaged or lost parcels

If your parcel arrives damaged, or does not arrive within a reasonable time of the delivery estimate, contact us at info@3dprintup.eu with your order number (and photos for damage) and we will resolve it — a repair, replacement or refund as appropriate. Please keep the packaging until the issue is settled.