Terms & Conditions

1. Who we are

3Dprintup SIA, a limited liability company registered in Latvia under registration No. 40203299796, VAT No. LV40203299796.

Registered office: Rūpniecības iela 3, Liepāja, LV-3401, Latvia. Production site: Spīķeru iela 19/23, Liepāja, LV-3401, Latvia.

Contact: info@3dprintup.eu, tel. +371 20 408 508. This is the fastest way to reach us and the address to use for any notice under these Terms.

2. Definitions

“Consumer” means a natural person acting for purposes outside their trade, business, craft or profession. “Business customer” means any other customer. “Products” means stock items and made-to-order or custom parts. “Custom work” means any product manufactured to your specification, design, files or personalised requirements.

3. Scope and changes

These Terms apply to the exclusion of any other terms you seek to impose or incorporate. We may amend these Terms at any time; the version in force when you place your order governs that order. Material changes take effect only for orders placed after they are published.

4. Orders and formation of contract

The display of products on our website is an invitation to treat, not a binding offer. Your order is an offer to buy. A binding contract is formed only when we send you an order confirmation or dispatch the products, whichever is earlier.

We may decline or cancel an order (or any part of it) before that point — for example where a product is unavailable, where there is an obvious pricing or description error, where we suspect fraud or unauthorised use, or where we cannot verify your details. If we cancel a paid order we refund the affected amount in full.

You are responsible for ensuring your order and the details you provide (including delivery address and, where relevant, technical requirements) are correct and complete.

5. Prices, VAT and payment

Prices are shown in euro and include VAT where applicable, unless stated otherwise. Shipping costs and any surcharges are shown separately at checkout before you confirm. The total payable is the amount displayed on the order summary at the moment you place the order.

Business customers with a valid EU VAT number may be eligible for the reverse-charge mechanism on qualifying cross-border orders, applied automatically only after the VAT number is verified in the EU VIES system.

Payment is processed by our payment provider (Stripe) at checkout. We do not receive or store your full card details. Title to the products remains with us until we have received payment in full.

Obvious errors: if the correct price of a product is higher than the price stated on the website and the error is obvious and could reasonably have been recognised as a mispricing, we are not obliged to supply at the incorrect price.

6. Delivery, risk and title

We deliver to the destinations offered at checkout via our carriers (e.g. DPD, Latvijas Pasts) to a delivery address or to a chosen DPD pickup point. Delivery times shown are estimates and are not guaranteed; we are not liable for delays caused by the carrier or by circumstances beyond our reasonable control.

For Consumers, risk of loss or damage passes to you when you (or a third party you name, other than the carrier) take physical possession of the products. For Business customers, risk passes on handover of the products to the first carrier.

If delivery is unsuccessful because of incorrect address details you provided or repeated failure to collect, we may charge the reasonable cost of re-delivery.

7. Right of withdrawal (Consumers)

Consumers in the EU have a statutory right to withdraw from a distance purchase within 14 days, subject to legal exemptions. This right and how to exercise it are set out in full on our Right of Withdrawal page.

Important: custom and made-to-order products (goods manufactured to your specifications or clearly personalised, including 3D prints produced from your files or chosen configuration) are exempt from the statutory right of withdrawal under EU law and cannot be returned for a change of mind. Your legal rights in respect of faulty goods are not affected.

8. Legal guarantee and warranty

Consumers benefit from the statutory legal guarantee of conformity: for two (2) years from delivery, products must correspond to the contract, and we are liable for a lack of conformity that exists at delivery. Remedies (repair, replacement, price reduction or refund) apply as provided by law.

In addition, many functional parts carry a commercial warranty of 12–24 months against defects in material and manufacturing, as stated on the product. A commercial warranty is granted in addition to, and does not affect, your statutory rights.

Warranties do not cover normal wear, damage from misuse, unsuitable installation, or use outside the product's intended purpose or stated specifications.

9. Custom work — your responsibilities and warranties

For custom work you are solely responsible for the accuracy, completeness and fitness for your purpose of the files, drawings, measurements, tolerances, materials and specifications you provide or select. We manufacture to those inputs and do not verify their suitability unless expressly agreed in writing.

3D printing is a manufacturing process with inherent tolerances; minor variations in dimensions, colour, surface finish and layer appearance are normal and are not defects. Where fit is critical, order a sample first.

You warrant that you own or are licensed to use all intellectual property in the designs and content you submit, and that manufacturing them does not infringe any third party's rights or any law. You agree to indemnify and hold us harmless against any claim, loss, damage or cost (including reasonable legal fees) arising from your breach of this warranty or from the content you submit.

We may refuse any custom request that we consider unlawful, unsafe, infringing, or contrary to our policies, without liability.

10. Acceptable use of products

Our products are functional and decorative parts for general use. Unless we have expressly agreed otherwise in writing, they are not certified for and must not be used in safety-critical, medical, aerospace, load-bearing life-safety, or other high-risk applications where failure could lead to death, injury, or significant damage. You are responsible for assessing suitability for your application.

11. Intellectual property

All content on our website and all designs, product models, text, images and branding we create remain our property or that of our licensors and may not be copied, resold or used without our written permission.

12. Limitation of liability

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, for fraud, or for a Consumer's mandatory statutory rights.

Subject to the above, we are not liable for indirect, incidental or consequential loss, loss of profit, loss of business, downtime, or loss of data. Our total aggregate liability arising out of or in connection with any order is limited to the total price paid for that order.

For Business customers, all terms, conditions and warranties implied by law are excluded to the fullest extent permitted.

13. Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including supply shortages, carrier disruption, strikes, utility or equipment failure, natural events, or governmental measures.

14. Complaints and dispute resolution

Please send any complaint to info@3dprintup.eu; we aim to acknowledge complaints promptly and resolve them fairly.

Consumers resident in Latvia may also contact the Consumer Rights Protection Centre of Latvia (Patērētāju tiesību aizsardzības centrs, PTAC) (www.ptac.gov.lv). Note: the EU Online Dispute Resolution (ODR) platform ceased operation on 20 July 2025 and is no longer available; consumers should use their national consumer-protection or alternative dispute resolution bodies instead.

15. Governing law and jurisdiction

These Terms and any contract formed under them are governed by the laws of the Republic of Latvia. Consumers additionally enjoy the mandatory protections of the law of their country of residence, which these Terms do not remove.

Disputes are subject to the competent courts of Latvia, without prejudice to any mandatory right of a Consumer to bring proceedings in their country of residence.

16. Severability and entire agreement

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force. These Terms, together with our Privacy Policy, Returns & Warranty and Right of Withdrawal, form the entire agreement between us regarding their subject matter.